Return and Refund Policy
At Dori Tales, we understand that sometimes products do not meet or meet your expectations. In such cases, we will be happy to issue a return or refund subject to the following conditions:
1. Eligibility: To be eligible for a return or refund, the product must be unused, unwashed and in the same condition as when you received it. The product was returned. I bought. It must also be in its original packaging.
2. Deadline: You have 10 days from the date of purchase to request a return or refund. After this time we will no longer be able to process your request.
3. Reasons for returns: We accept returns for the following reasons:
Defective or damaged items
Wrong size or color
Wrong item received
4. Non-returnable items: Items cannot be returned or partially refunded. This includes:
Used, washed or altered items
Items without original packaging
Customized or special items
5. Return process: To initiate a return or refund, please contact our customer service team with your details and reason for return. Our team will guide you through the process and provide you with a shipping address.
6. Return process: We will start the return process after receiving the returned product and checking its condition. Refunds will be made to the original payment method used to make the purchase. Please note that it may take seven to ten business days for the funds to be transferred to your account.
7. Shipping costs: Unless the returned products are defective, damaged or due to our mistake, the shipping costs of the returned products belong to the customer.
8. Exchanges: We do not currently offer exchanges. When you want to exchange the product, you must return the original product and place a new order.
9. Last Sale Products: Some products marked "Last Sale" are not eligible for returns or refunds. Please check the product carefully before purchasing.
10. Contact Us: If you have any questions or need assistance with returns or refunds, please contact our customer service team. We're here to help!
As Dori Tales, we strive to offer you the best shopping experience. We appreciate your satisfaction and will do our best to resolve any problems. Thank you for choosing Dori's Tales!